Request an eligible return within 30 days after delivery by emailing contact@drinkexo.com. Include your order number, the item, and the reason for the return.
For a change-of-mind return, the item must be unused, unaltered, complete, and in its original packaging. Products damaged after delivery, modified products, or returns with missing parts do not qualify for a standard change-of-mind return. These conditions do not prevent reporting an item that arrived damaged, defective, or incorrect.
Wait for our approval and instructions before sending a package. Approved eligible returns receive a prepaid return label, paid for by Drink Exo. Pack the complete item securely in its original packaging, send it to the address on that label, and keep proof of shipment. Returns sent without approval may be delayed or refused. We inspect received returns and email you the outcome.
There is no restocking fee. Standard outbound delivery is free, so no original standard-shipping charge is deducted from the refund. Our published business address is not a walk-in store or an automatic return destination; follow the address supplied with your approval.
If an item arrives damaged or incorrect, notify us within 48 hours after delivery with the order number and clear photos of the problem, product, and packaging. Keep both the item and packaging while we review. We provide replacements for damaged or defective items; if a replacement is unavailable, we will explain the refund resolution. A defect found later may qualify under our 1-year limited Warranty policy.
To choose a different item or option, request an eligible return and place a separate order. Support handles replacements for damage or defects.
After receiving and inspecting a return, we email the approval decision. Approved refunds are issued to the original payment method within 5 calendar days after inspection. PayPal or your bank may take additional time to display the credit. If a refund is missing, check your payment account and contact us with the order number.
This policy does not limit consumer rights that apply by law.
Drink Exo is operated by Willonix LLC. Our business address is 12539 Pine Creek Rd, Cerritos, CA 90703, United States. This is a business address, not a walk-in store. Email contact@drinkexo.com or call +1 770-231-3467. Customer support is available Monday-Friday, 9:00 AM-5:00 PM Pacific Time. Contact us before sending any return; use the address on your approved return label.