Standard shipping is free on eligible United States orders, with no minimum purchase. Drink Exo holds stock and ships orders from our warehouse in Los Angeles, California.
We deliver to eligible United States addresses accepted at checkout and do not offer international shipping. Enter your full address to confirm delivery availability before paying. Standard delivery carries no additional shipping charge; any applicable sales tax appears separately at checkout.
Orders are prepared within 1 business day. Standard carrier transit usually takes 2-4 business days after processing, giving a total estimate of 3-5 business days from order placement. Business days are Monday-Friday, excluding United States public holidays. Weekend and holiday orders begin processing on the next business day.
Delivery dates are estimates. Weather, carrier disruptions, and conditions at the destination can cause delays. We email tracking details when available; the first carrier scan may appear later. Use Track Your Order to view order information, and contact us with your order number if delivery is overdue or tracking stops updating.
Check your address before ordering. Tell us immediately if it needs correction; an update may no longer be possible after fulfillment starts. If delivery fails or a parcel comes back to us, contact support so we can verify the address and explain the next steps before reshipping.
Report a missing, damaged, or incorrect delivery promptly, within 48 hours of delivery or the tracking record showing delivery. Give us your order number and, for damage or a wrong item, clear photos of the item and packaging. Keep the packaging while we investigate, including with the carrier where needed, and arrange a resolution. Our Returns & Refunds policy explains the return process. This reporting request does not restrict rights that cannot be limited by law.
Drink Exo is operated by Willonix LLC. Our business address is 12539 Pine Creek Rd, Cerritos, CA 90703, United States. This is a business address, not a walk-in store. Email contact@drinkexo.com or call +1 770-231-3467. Customer support is available Monday-Friday, 9:00 AM-5:00 PM Pacific Time. Contact us before sending any return; use the address on your approved return label.